MBS Member Feedback's reviews - Smart Money People

Excellent service

5

Very quick and efficient and keep you informed every step of the way. Reviewed on: 5th December 2023

Mortgage application for over 65yrs old

5

Exceptional service, kind and very thorough. There is a life for people over 65. I can't thank Marsden Building Society and every one who was involved Reviewed on: 30th November 2023

Review by mortgage customer

5

I recently remortgaged from another lender to Marsden. The process was straightforward and quick. I would like to particularly express my thanks to Sahdiya Ahmed and Kathy Tansey for their support and professionalism during the process. I would definitely recommend Marsden to friends and family. Thank you! Reviewed on: 7th October 2023

Honestly not a good experience at all

1

If not for the lack of options, I most probably wouldn't have put up with this. I can only assume that this is your selling tactic? To take so long to give a mortgage offer to the point where sale is about to fall through so that we have no choice but to accept the offer if we want to proceed with the sale? Also, you're so uncontactable, you say feel free to contact us, but there's never any number you can call to get someone on the phone to really answer my questions - instead be stuck in queue on a general hotline to then be told "we'll have someone get back to you" or "call you back" with no avail (the least they could do while we've been waiting monthS for the offer). Then now that I HAVE the offer, you would have thought it would be a simple sign, scan and email process? NO, please use adobe sign... sure, lets see the instructions... is signing by mouse on computer sufficient? or do I also need the digital signature? doesn't say. I've just submitted it, lets hope it doesn't take another month for them to tell me apologies but you should only use one method, please sign again and then for me to submit another signed copy and wait for another month for it to process. As if life wasn't hard enough as it is, this whole process was an additional needless anxiety that could potentially lose me additional thousands if my property offer falls through. thanks. Reviewed on: 28th September 2023

Profession Fast Service Despite the Distance and Being Out of Country

5

This is a very professional company who were able to help me navigate a mortgage application despite working abroad. They were very very quick at replying to all emails and very helpful at every step and thoroughly deserve the 10 of 10. Kirsty who dealt with my application is an asset to the company, she responded within hours to my emails and requests for advice on the process and what documents to send. Very happy with the service and company i would highly recommend. Reviewed on: 23rd August 2023

It took a long time with repeated questioning

4

Although everything has turned out OK it has been a rather frustrating process to date Reviewed on: 8th August 2023

Very professional

5

I am very happy with the way handled my application and I am very pleased Reviewed on: 2nd August 2023

Just great service

5

Not rocket science-just great service-usable systems-friendly staff-5* Reviewed on: 24th July 2023

Professional and straightforward

5

Everything was clear and I'm happy with the product and services. Recommendations would depend on what my friends/family are looking for. Reviewed on: 9th June 2023

Slow response and harsh and unclear requirements to borrower.

3

I do not expect the such long application time as I was told that the application may take around 8 weeks only. I was told to do the extra inspection for the chimney and roof but I couldn't be told to find the appointed legal inspector. It made me take a very long time to settle the issue. As a oversea buyer, I expected to have more explanation from lender to avoid the late approval time. I had to take the risk of pulling out the offer by vendor due to the long application time. My application was issued in Nov 2022, it's not yet completed until May 2023. Frankly, it's not a good experience to a first time buyer. Reviewed on: 19th May 2023

Retirement mortgage

5

Marsden building society have been very helpful and patient with us. They talked us through every step. Made the process easy, we are not good with computers but we did this, with their help. Very friendly and helpful staff ,I would recommend them. Reviewed on: 19th May 2023

Mortgage application

5

To date our mortgage application has approved promptly with all associated documentation and legal work being explained and undertaken accurately clearly and concisely. What is there not to like! Reviewed on: 11th April 2023

To date everything has been done efficiently and with little fuss. Great customer service.

5

Although we used a mortgage broker in this instance we found the process to be pretty straightforward and any paperwork / documentation requested by Marsden was acted upon promptly and efficiently. Everything seems to be well organised and and efficient. Reviewed on: 3rd April 2023

Our Re-Mortgage

5

From the time we spoke to our excellent Mortgage Adviser to the new mortgage being offered, the experience has been very satisfactory in all respects. The Marsden offer meets our needs and gives us peace of mind for the future. The transaction was handled very professionally, and we felt that there was personal care and attention given at each stage. Reviewed on: 27th March 2023

Absolute Superstars

5

They gave by far the best rates and considered my case individually. Highly recommended. Reviewed on: 9th March 2023

Excellent service throughout

5

From first starting a mortgage process a few years ago up to moving house porting and increasing that mortgage we have been totally impressed. We have dealt with individuals by phone or email who we almost feel we know! They have been regular contact points, quick to respond at any point, friendly and helpful and we cannot fault ant of them. The flexibility, support and helpfulness from all at The Marsden has been very much appreciated and we have no hesitation whatsoever in recommending them. Reviewed on: 24th February 2023

Mortgage Offer

5

A very prompt, efficient and professional service from start to finish. Thoroughly recommend their services. Reviewed on: 22nd November 2022

Marsden delays resulted in my having to pay more for my mortgage

2

My mortgage came up for renenwal recently and I tried to get a comparison of the options available for 2 weeks without success. Marsden did not respond to my emails and it was made more difficult because i was overseas. By the time they returned my message the variable rate option i wanted to take was no longer available so I ended up paying more for my mortgage, and they would no take responsibility for this. Reviewed on: 2nd November 2022

Nice people to do business with

5

The Marsden are extremely transparent in their business dealings. Their communication is excellent and very easy to understand. If only other companies played by the same rules ! Reviewed on: 14th October 2022

Avoid like the plague

1

Made me an offer, which I accepted 3 months ago then when they transferred me to my new mortgage they increased the rate without communicating it to me. Reviewed on: 3rd October 2022