I have been an American Express customer for 4 years now and have had American Express Cashback Card, Gold Card, BA Premium Plus and now BA Blue Card. With Cashback card earned enough cashback. The opted for Gold card and then the BA cards and have never looked back since. I activated my 2-1 voucher earlier in June and have 150K + points so once the covid situation gets better I can start to look for the upgraded holiday ;) Thank you Amex.
Reviewed on: 25th June 2020
Hi,
I have terminated the card and after terminating the arrangement there has been a debit made on my account for the £600 odd. This was for a fraudulent transaction on my card a few months ago. Back then John Lewis said I dont have to pay, but the amount showed on my account. Then it soon disappeared . It appeared as a credit on my account and John Lewis customr service couldn't explain what was happening. I was annoyed with their customer service and as a result the credit was posted back to my bank account. Now I think they have realised what happened was incorrect they have taken the money but there has been no communication! I am really appalled and want to complain about the shocking customer service being in financial services. Plus their app is shit and no one ever gets back if you reach them through the app. Call them and if you are lucky someone will speak to you after holding for over 25 mins. Can someone help me in raising a complaint?
Update: cancelled card
Reviewed on: 17th February 2020
