I was originally with Midland Bank who became part of HSBC. Very good service including insurances. In my local town they closed the branch even though it was ALWAYS busy. Rather thank have to drive 12 miles to the nearest HSBC branch I switched to SANTANDER in Romsey and the manager there was wonderful and ran a very efficient branch. Despite all of her efforts SANTANDER closed this branch and I signed up to Nationwide in Romsey.
All seemed good on paper until you have to claim on their travel insurance.
What a bunch of useless time wasters. If you like being on hold for over an hour then that is fine! They don’t phone when they promise they will and their upload documents on the web page is awful.
Just spoken to somebody now after being listening to Music on Hold for 2 hours!
Really poor show.
As soon as my claim is sorted I will be changing banks as I do not expect to treated like this.
Reviewed on: 13th March 2020
