I had a letter saying that my home insurance policy was due to be automatically renewed but my payment details were out of date. I phoned the centre and they said that they can't do anything as they haven't got the details there themselves yet (but yet, I had a letter?).
With this in mind I took out a new policy. Days later, I saw that they had taken the money for the old policy as well! Long wait on the phone to sort their mistake out.
Also, like with all insurance companies, they will sting you on the renewal price if you don't shop around.
The phone manner of the customer service advisor is great though. The man was clear, happy to explain anything etc. so that's a plus.
Reviewed on: 20th May 2020
