BBS Member Feedback's reviews - Smart Money People

Helpful and informative

5

Nick was very quick and provided clear responses. Reviewed on: 15th November 2023

Reply from Thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick was able to assist. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th November 2023

Excellent Client Service

5

Bath Building Society are responsive, polite and professional- highly recommended. Reviewed on: 31st October 2023

Reply from Thank you for taking the time out and leaving this review. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Mortgage lender review

5

Bath are a well organised Building Society and very easy to be engaged with. Reviewed on: 19th October 2023

Reply from Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2023

Professional and friendly

5

The Bath are always professional and friendly. Staff are so helpful and explain things really well. We would highly and happily recommend them. Reviewed on: 9th October 2023

Reply from Thank you for taking the time out and leaving this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th October 2023

very helpful

5

alex was very helpful and friendly Reviewed on: 2nd October 2023

Reply from Thank you for taking the time out and providing this review. I will pass on your kind feedback. Nicola Rees, Head of Mortgage Operations Response date: 6th October 2023

Excellent service from start to finish from all members of staff that we dealt with.

5

We have recently taken out a 'buy for university' mortgage with Bath BS. From start to finish, all of your staff have been absolutely excellent but a particular shout out to Ian Birch, Rebekka and Jalani (the latter, both in the mortgage admin team). Our application was not that straightforward and under short timescales but the support of your staff could not have been better. I'm also aware that there were many staff that I did not engage directly with that supported our application. Reviewed on: 29th September 2023

Reply from Thank you for taking the time out and providing this feedback. This is great to hear. I will pass on your comments to all of my colleagues mentioned and I wish you well in your studies. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd October 2023

Prompt response

5

Very quick and efficient service, and agent with a very wide knowledge. Reviewed on: 27th September 2023

Reply from Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd October 2023

All questions answered

5

All my questions were answered and a link provided where needed Reviewed on: 25th September 2023

Reply from Thank you for taking the time out and leaving this feedback. I'm glad we were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 26th September 2023

Fantastic service through unique circumstances

5

We took out a stage release mortgage with Bath to finance our housebuild. Communication was quick and clear throughout, particularly at the end of the build stage as the mortgage switched to a different product and everyone we dealt with at Bath was supportive and professional in helping us to source the best deal. Reviewed on: 13th September 2023

Reply from Thank you for taking the time out and providing this feedback. I’ll pass it back to the team. Ben Hutchings, Head of Mortgage Sales. Response date: 18th September 2023

Great Service using the chat facility

5

Typed in a question on the chat facility and this was answered promptly and professionally providing the answer needed. Reviewed on: 12th September 2023

Reply from Thank you for taking the time out and leaving this feedback. I'm glad our chat facility provided the answers you looked for. Ben Hutchings, Head of Mortgage Sales Response date: 13th September 2023

Good, succinct response.

5

Question re a RIO mortgae rapayment strategy options. Reviewed on: 11th September 2023

Reply from Thank you for taking the time out and leaving this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 11th September 2023

Buy for uni

5

Really helpful and a possible way forward Reviewed on: 7th September 2023

Reply from Thank you for taking the time out and providing this feedback. Hopefully we are able to assist you with a Buy for University mortgage. Ben Hutchings, Head of Mortgage Sales Response date: 8th September 2023

Very Helpful

5

It was very useful abcdefghijklm Reviewed on: 5th September 2023

Reply from Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 6th September 2023

Phone chat

4

No complaints about how Nick treated the call. very friendly and personal but disappointed with the outcome as there seems to be no good reason why a person handicapped through dementia (itself a mental illness) is treated differently when it comes to mortgages to someone with an equally permanent mental disability where both sets of family have lasting power of attorney or in our case deputyship in terms of lifetime mortgages. It does seem discriminatory and contrary to the DDA Reviewed on: 4th September 2023

Reply from Thank you for taking the time out and providing this feedback. We appreciate your compliments about Nick, and we are sorry that you are unhappy with the outcome of the enquiry. We take all feedback seriously and every case is individually and equally considered. Feel free to contact myself at [email protected]. Ben Hutchings, Head of Mortgage Sales Response date: 8th September 2023

good customer service

5

Really quick and told me what i needed to know. Great Reviewed on: 29th August 2023

Reply from Thank you for taking the time out and leaving this feedback. I'm glad we were of assistance. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 30th August 2023

The Superstars at Bath Building Society

5

I have been a loyal customer of Bath Building Society for several years. In my opinion, the Bath Building Society is the epitome of excellence. I believe the staff must all be Superstars as the work they do is truly amazing. If you want the best then use Bath Building Society. Reviewed on: 25th August 2023

Reply from Thank you for taking the time out and leaving this review. This is great to hear especially from an existing customer like yourself. We will continue do the best we can to provide this level of service all the time. Ben Hutchings, Head of Mortgage Sales. Response date: 29th August 2023

Excellent customer service

5

We've had a buy to let mortgage with Bath Building Society for 5 years and found them very easy to deal with and very customer and service focussed: hard to find these days. Reviewed on: 18th August 2023

Reply from Thank you for taking the time out and leaving this feedback. We do take it very seriously in looking after our customers and providing good service. It sounds like you are having a good experience with us. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 21st August 2023

webchat service is great help

5

great speedy service from webchat. Reviewed on: 17th August 2023

Reply from Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 18th August 2023

Excellent Communication

5

Tim R. has been fantastic - always so willing to answer any questions I have, no matter how big or small, and is always quick to reply. This is definitely making the process a lot less daunting than it otherwise would be for a first-time buyer like myself! Reviewed on: 11th August 2023

Reply from Thank you for taking the time out and providing this feedback. This is great to hear. I know Tim makes every customer journey as best as possible. I will forward this on to him and I know he will be pleased. Ben Hutchings, Head of Mortgage Sales Response date: 14th August 2023

Very easy mortgage process

5

The mortgage advisor Tim was very helpful and made the process easy for us, I would recommend them without hesitation. Reviewed on: 24th July 2023

Reply from Thank you for taking the time out and leaving this feedback. I will pass this on to Tim and thank you for the recommendation. Ben Hutchings, Head of Mortgage Sales. Response date: 25th July 2023