Their systems are archaic. The on-line chat has a 10 person queue and the system logs you out automatically before you get to the head of the queue. How does that work for customers? It doesn't!
The phone service is a 30 minute wait - real expensive to call from Australia where I live and, because of the Bank's reduced operating hours, the call has to be made in the middle of my night.
Over a week ago, I requested an international transfer of almost £1000. This is my UK pension money that I transfer each month. It is sorely needed in these times of coronavirus. Not only hans't my transfer arrived, the Bank has not replied to my enquiries and complaints. This is not the first time monies have not arrived and the Bank has had to be chased up.
With service like this, I really don't see this bank surviving much longer.
Reviewed on: 25th May 2020
