DO NOT TRUST VITALITY WITH YOUR MONEY OR YOUR HEALTH!
They have broken FCA Guidelines June 2020.
The FCA guidelines announce providers must offer insurance customers payment help, policy adjustments and refunds during this pandemic crisis. Vitality have not done this.
Vitality are not informing members on there “corona faqs” page that they (HAVE TO) provide a 50% reduction on premiums for three months to members…..they wait until a member calls to cancel...then try to hold onto them by offering them this!
They hope members wont realise this offer is available.
Duplicitous and underhand!
Why has Vitality not refunded members like WPA healthcare?
WPA Healthcare has refunded policyholders that have seen their private medical care delayed and disrupted as resources have been switched over to support the NHS-led response to the pandemic. Those with private health cover in force on 22 April were due for a rebate. Most had it automatically paid back into their bank accounts on or around 29 April.
Why has Vitality not frozen members accounts until they can provide the service we as members are paying for?
Gaynors manager (customer retention's) informed me “we need to have money in the coffers, to cover important treatment like cancer treatment, and if we freeze members accounts or refunded each members payments during this time, we would not be able to stay afloat as a company.”
= PROFITS OVER MEMBERS!
Apart from paying for a service we are not getting…..
Vitality's Facebook's posts…....are all complaints….with members threads deleted…so there is no solidarity between members.
Vitality deletes the community page so members cannot talk to each other (about the shoddy service they are getting)
The perks are a joke. You have to pay postage to get a free coffee delivered!
The GP online service never works
Linking up your app to your phone to get points system never works either!
We are informed on the corona faqs page that consultant services are still in operation ….they are not…. We are advised to go to our GP NHS for a consultation when we phone.
I've very recently spoken with other Vitality members, as i reach out to Vitality members (ex and current) and they have advised me that they had trouble trying to get new claims in place before this pandemic! I wish i knew that before i joined and gave them my money!
I have advised Vitality members to write to the MD, to contact Vitality Ambassadors, who are unaware of the shoddy way Vitality operates. If you are another unhappy customer, what are you going to do to ensure Vitality does not continue to operate in this way?
SHAME ON YOU VITALITY - KARMA!
Reviewed on: 13th June 2020
