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Name: Philip Kilner

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The Newbury Building Society has data protection issues!

I am not, and have never been a customer of the Newbury Building Society. A month or so back, I received an email re. a mortgage application for someone with my name, so I wrote back to explain that it was an error and requesting them to correct their records. I was not surprised when I did not get the courtesy of a reply to my email. I was very much surprised to receive this request to review their services, but in the circumstances I felt I should share my experience. Newbury Building Society, please remove my details from your systems! :-) Reviewed on: 3rd July 2020

Reply from Dear Mr Kilner, we are sorry to hear this, someone will be in touch directly with you to update you on removal of your contact details. Apologies for the inconvenience caused and thank you for taking the time to advise us. Response date: 8th July 2020