I am absolutely appalled by my dogs insurance company (perfect pet)
I had an out of the blue, emergency appointment on the 19th of January as my dog woke up with an eye ulcer which can be very painful. The vet charged me an arm and a leg as you can imagine.
I tried to claim with them to which they said they would send out a claims form as I struggled to do it online. They never sent it.
Anyway I’ve called them up and they said I missed my premium payment a few days after I had to pay out the vet bill. I explained this would have been because of that specific payment and at the time I couldn’t even get food for my 3yr old daughter. but that I am going to pay it this coming Friday.
They said that because I missed a payment and there has been a change in Millie’s health that they are cancelling my policy and won’t be able to offer cover.
I am at loss for words. No compassion at all. I’ve been with them almost a year and no issues with Millie, then as soon as there is an issue and I miss ONE payment which I explained I would be paying when I’m next paid (2 weeks after the payment was due) they decide they want to wash their hands with me. the heartbreaking part is Millie’s eye is still not any better and I am so worried. Now I haven’t even got cover for her and worried how I’m going to get her any additional help.
Reviewed on: 8th February 2024
I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an online web chat who also said I didn’t have to pay so I thought ‘great’ because how can two people mess up right ? So it’s got to the end of this month and guess what I’ve been charged when I was told by numerous agents I wouldn’t need to, so now I am in overdraft with my bank and won’t have enough money to pay all my bills this month. It’s very saddening and Tesco told me there is nothing they can do! I’m sorry but there is always something. I also got informed I was speeding a month ago doing an apparent 60mph in a 30mph which I instantly went wide eyed about as I don’t speed. Turns out my gps had skipped and located itself elsewhere as I was on the dual carriageway at the time doing the speed limit. So I wouldn’t recommend the black box either. Whatever you do, stay clear.
Reviewed on: 30th July 2020
