My business has been left in trouble because of Cashplus. I sent money to my Barclays business from my personal account back in April which I borrowed from a cash advance from a credit card. Cashplus had frozen my personal account without informing me in April. I tried to then pay the money I borrowed back sending £3500 back to the Cashplus account not knowing they had already frozen it. First, they asked for proof of the payment made back in April which I provided straight away. Now they are saying there is an IT issue with my account, and they cannot log in and neither can I so no one can access my account not even them. They have frozen £3500 of my money at a desperate time. This was money I had to pay back, and I sent it to a frozen account which they never informed me. I am in difficulty because of them I made complaint to them and still waiting for case handler to do something. They had everything they asked for and I still cannot even log in to see if my £3500 is safe in the account, agents cannot tell me it is safe as no one can log into my own account. It is like a horror story I am desperate for help and not getting it. Worse is that they freeze your money and lock you out of your account without notification and you will not have any idea they done it. If I read this from someone else, I would think it was a lie as it is that bad. I do not believe other more established banks would do this. If they had issue, they would try to reach out to you to let you know. If they really are wanting to become a bank, then how can they behave like this to their consumers. I read some reviews below Cashplus sending money back where it came from and not giving access to it. Well please do that for me I can then pay it to another account from my business account. Please send my £3500 back then at least I can send it somewhere it will be safe. I can even close this account if Cashplus wish I just want them to return the funds back to the source. I have no objection to that as both accounts belong to me in my name. I have strong objection to Cashplus not giving me access to my account so I can see the money is in there then Cashplus staff not knowing anything or having any access to my account who work for Cashplus. Just please Cashplus return funds to the sender as I am the sender of it. I never imagined being blocked out of my account without notification. I am now updating you on 12/08/2020 Cashplus sent me the following from my complaint: "As a result of our investigation, your complaint is partially upheld. Access to your account was restricted in order for Cashplus to fulfil its regulatory obligations and in line with the terms of the account. Please accept Cashplus’ sincerest apologies for the subsequent technical fault which prevented you from receiving any information pertaining to the status of your account between the 20th July –12th August, and for the distress and inconvenience this caused you.Please consider this our Final Response in dealing with your complaint. If you wish, you may now refer the matter to the Financial Ombudsman Service. Contact details may be obtained from the enclosed leaflet or you may contact them directly at financial ombudsman. Please note that if you decide to do this, you must do so within six months (we confirm that APS does not intend to waive this time limit)." After leaving me without money for weeks and not being able to access my account they have merely give me a half hearted apology. After this they closed my account stating this is their statutory right. Obviously, I will appeal this to the financial ombudsman just to ensure it is reported all to the relevant authorities the way they are behaving. I will update here in probably months when the ombudsman sheds their light on their unprofessionalism and lack of care and courtesy. It is probable that my account is closed due to public expression of how they have treated me.
Reviewed on: 12th August 2020
