Unbelievable customer experience over 1. 5yrs off living hell trying to deal with our mortgage, maybe just maybe if staff would take time to do the basics like reading the computer screen in front of them it just might help them understand the consequences of there actions, but no they don't, any agreements made with advisers will not even be followed by Santander, the staff just can't follow through, you will be lied to on multiple occasions and they will transfer money without permission or authorisation in fact they go against policy and banking regulations and will expect you the customer to sort out there mess
Reviewed on: 13th August 2020
