Stuck abroad due to pandemic - Monese lock my account
1
I am Swedish citizen, born in Sweden, and I have used Monese for almost a year. I have only deposited 1200 euro and mainly used my account for smaller expenses I have in Europe. Account havent been used to anything else.
After a 3 month vacation in South Africa I got stuck here due to the coronavirus lockdown. South Africa have now opened its borders, but due to the corona situation I am laying low.
A client of mine wanted to assist me with extra funds (privately) and made a transaction to my Monese account - unfortunately using the wrong name.
I contacted Monese's support, which probably is the worst in the fintech industry, for assistance. Instead they informed me they will lock my account since they do not offer their services in South Africa.
1. I am a Swedish citizen, living in Sweden.
2. I do not use my account for anything South Africa related since i been stuck here - only European related payments.
3. The. person who tried to send me money is based in Europe.
I have tried to explain this to Monese support (which most often is a chatbot called Mo or a young man named Selman sending standard replies without acknowledging what I am telling him - nor does he answer my questions).
I recommend you to stay away from them if you are traveling alot. And until they manage to sort out their customer support.
Clearly they have now confirmed that they can lock your account if you are traveling outside the EEA.
"Please kindly take all your funds before the deadline and your account can be reopened once you returned to EEA."
ps. I pay 15 euro to Monese a month for nothing.
Reviewed on: 17th October 2020
