Aviva is refusing to give me my tax free lump sum of 25% I applied after reading my options, and despite being retired, they are refusing to give me this. The first reason was because I can’t use the internet (I can, I do all my banking and investments online). Then it changed to they don’t believe I understand what I am asking for! Unbelievable. I left a comment on Facebook, which got a pretend sympathetic response, but despite me messaging twice, at their request, there has been no response. Avoid this company like the plague. We are now preparing a file for the Ombudsman. What do we save to a pension fund for? Yes, for when we retire. I am retired, and they refuse point blank to give me my money.
Reviewed on: 1st November 2020
