Never had an issue till last 2 years. Perhaps because I got rid of the DD, as the amount on card was low. Pay on due date by app, they charge u late fee as does not hit their account till next (point of due date!!!). Try calling on hold for an hour, gave up. Like this several times. Cant contact by email as many companies FAQ or call and never get through. Tried resetting direct debit again via app, hot notification they were going to set it up may take a month, each month for 6 I have waited to see if payment taken, ended up late paying as they have never set up, cant call. As my over payment each month of 100 was clearing 20 debt due to interest and charges, got a great loan and cleared it 1/9. They changed to Jaja, never got another statement and then a letter yesterday stating in arrears and a new charge!!!!! Theybhad charged interest after clearing account, not sent me a satstement so I would know i still had to pay something, then charge a late fee and added interest again afterwards. I stayed on phone this time, got through after an hour, and spoke to an inarmoured woman who cancelled the charge and extra interest as no statement. I paid the little interest and closed account. Never ever again. Half my debt was their late charges
Reviewed on: 7th November 2020
