Telephone service has become unusable since Covid.
1
I have to say, since Covid it has become very time consuming to speak to a real person at HSBC (business banking). About an hour seem to be a normal wait time (I've experienced 50 mins plus a few times). That interferes with the working day.
My experience today was especially bad. This morning the automated answering service offering me a call back option, which I took. This option is not always presented. I received a call back - great, that works - however the guy put me on hold to speak with a colleague and never came back. 30 mins late I hung up.
The problem with banking is that to move elsewhere I have to give my clients different account details and they don't want the inconvenience.
Reviewed on: 17th November 2020
