Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that day I already had a hire car and my car was picked up the following day, repaired by the body shop and returned within the week. Got a text a couple of weeks later saying the claim was all sorted and closed. The person had admitted fault so there was no contest, but still a pleasant and easy experience.
Reviewed on: 5th December 2020
