Points of grievance.
1. falsely advised my policy was on a 3 month hold from november until 28th january several times - was even issued a new direct debit schedule commencing january 2021
2. incorrectly notified about the policy cancellation with regard to point 1
3. falsely advised regarding overdue amounts ie £169.52 over due in november when my bank shows that at that point i have only missed the october and november payment
4. having the policy cancelled on the 11th without even a phone call to warn just 3 emails on the day of cancellation
5. forced to take unpaid time off from work and caring duties ( in a PANDEMIC) to attempt to have the whole mess sorted and get my policy reinstated.
6. failure of call handlers to actually call me back when they said the would
7. lack of respect shown and combative/abusive call handlers from south Africa
8. numerous blind transfers or just plain getting hung up on.
a formal complaint is in process
Reviewed on: 12th January 2021
