I have been with Halifax for over 9 years, on the 24 and 25th of December lots of money was fraudulently withdrawn from my account when I was enjoying my time with my family on Christmas day. Called them immediately and they REFUSED TO REFUND ME WITHOUT EVEN LOOKING INTO MY ACCOUNT. BUNCH OF USELESS INCOMPETENT STAFF WHO COULDNT EVEN ANSWER MY QUESTIONS. APPLIED TO COMPLAINTS DEPARTMENT, ACTION FRAUD AND FINANCIAL OMBUDSMAN TO RECOVER MY HARD EARNED MONEY. MICHAEL DIAMOND A SO CALLED "MANAGER" AN ABSOLUTE JOKE, I THINK IT WOULD HAVE BEEN MORE HELPFUL TO SPEAK TO VIRTUAL ASSISTANT THAN HIM, AS ALL HE KEPT SAYING "I AM SATISFIED WITH THE DECISION MADE". WHEN I ASKED HIM ON WHAT GROUNDS HE REFUSED TO REPLY. DANIELLE IS ANOTHER USELESS FRAUD DEPARTMENT OFFICER, WHO ASKED ME 2 QUESTIONS: 1.HAVE YOU GOT YOUR CARD WITH YOU? YES 2.DOES ANYONE KNOW YOUR PIN- NO. BASED ON THAT SHE MADE A DECISION NOT TO REFUND MY MONEY!!!!!! NEVER WITHIN 9 YEARS WITH HALIFAX I WITHDRAWN THAT MUCH CASH, SO BANK SHOULD HAVE BLOCKED IT on GROUNDS OF SUSPICIOUS ACTIVITY. ALSO IT HAS BEEN WITHDRAWN FROM THE ATM FROM DIFFERENT BOROUGHS OF UK, VERY FAR FROM WHERE I LIVE. CLEARLY THEY HAVE POOR SECURITY PERFORMANCE. I SPENT 4 HOURS ON THE PHONE TO HALIFAX TO GET ZERO RESULT. STAY AWAY FROM HALIFAX AND ANY OF THE BANKS UNDER THE LLOIDS BANKING GROUP, THEY HAD 21,304 OMBUDSMAN COMPLAINTS IN THE LAST 6 MONTHS!! I WILL RECOVER MY MONEY, AND YOU WILL COMPENSATE ME FOR THE DESTRESS YOU CAUSED ME AND I WILL BE CLOSING MY ACCOUNT WITH HALIFAX. THANKS FOR RUINING MY XMAS.
Reviewed on: 30th January 2021
