As a new treasurer of a sports association I have had three unsuccessful phone calls (when I have eventually got through) just to be added to the account mandate. The mandate team have consistently given the wrong advice including attending a branch. The branch advised me they had not been doing business banking for 2 years.
There are currently people who have access to the club accounts who are not even in the club and potentially could just empty the accounts without us being able to do anything about it.
Currently 40 minutes into my next phone call and still not sorted.
I can see one of my early jobs as treasurer will be move to a different bank!
Reviewed on: 4th March 2021
