What a decline for such a well respected company of so many years service and 'service' is once what they were once all about, not any more unfortunately as our experience highlighted. In good faith we decided to open a JL Partnership card as brand new customers who often shopped in the stores and online for over many years we decided to go for a credit card with them. Much filling in of required information followed when applying, we were of course approved and then duly received our new cards. We 'activated' them as requested, online and then again when they didn't work, via the telephone to Customer Services........ guess what they still didn't actually work(!) and have been declined whilst out shopping for goods. Not the sort of experience anyone wants, we have a gold star credit history and if anything are probably the very kind of customers JL dearly would like to attract and keep. We are left with little choice but to close the account before we could even use it due to their lack of resolution to the ongoing technical issues with the card, in fact we were advised it can take up to 8 weeks to resolve a problem. Unbelievable, who would honestly wait 8 weeks to use a credit card! This is the very opposite of SERVICE. Stay away and save your time there are much better credit cards out there who offer a professional and efficient service. JL get your act together before people continue to leave in droves, check your reviews below from other reviewers, not a good feedback?!
Reviewed on: 11th March 2021
