OMG What a diabolical company - I have had to resort to getting the financial ombudsman involved!
I opened a Post Office Savings Account back in January 2021 and have been depositing into the account since opening.
The last deposit was made 09/03/21
I have had no problems depositing money into the account, however when I tried to withdraw I was unable to do so.
I called their helpline and was told that a block has been put on my account and that I needed to speak to their security team.
I was placed on hold for 45 minutes and had to get back to work.
I called again the next day and asked "if my account is blocked why have you been accepting my deposits"? The customer service adviser couldnt answer this and placed me on hold whilst waiting to speak to the Security team. Again I was placed on hold for over an hour.
I called again today and told the customer services that I wish to close my account immediately and have my balance transfered to my linked account (which they have taken direct debits from).
I was told they couldnt do this and again I was placed on hold for just over 20 minutes then to be told the security department is now closed.
I do not recommend using the Post Office Money at all.
Reviewed on: 11th March 2021
