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Name: Charlotte Spencer

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Simply Outstanding - A brighter, greener future to mortgage finance

Our experience of Ecology has been absolutely faultless from the very first phone enquiry that we made, throughout the mortgage application process and through the duration of our self-build so far. Their customer service is outstanding - questions and queries are dealt with very efficiently by friendly, helpful people, who seem to really know what they are doing. Each time we’ve made a draw down, the funds have reached our bank account on the same day. When we needed to request a short payment holiday, they facilitated that seamlessly. Whenever we speak to someone at Ecology, they seem very knowledgable and well informed and that means that our queries have been answered fully and swiftly. They also seem to really understand the challenges facing self-builders; their guidance and advice has always been clear and reassuring. Their commitment to sustainable approaches to building and development is fundamental to all that they do. They lend money to projects in ways which enable genuinely progressive approaches to building and renovating houses and communities. With a very modest budget, we have built an accessible timber frame home that is ultra energy efficient and sustainable in the true sense. It also complies fully with building regulations, yet because our house isn’t traditional bricks and mortar, Ecology were the ONLY lenders that would even consider offering us a mortgage. Home building must evolve to become more efficient and sustainable in order to meet the challenges of this century. The materials and technology to do this already exist, but if they are to be widely adopted in the mainstream it will require more mortgage providers to be like Ecology - supporting and funding projects which demonstrate how a brighter, greener future could be built. Reviewed on: 7th April 2021