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They left my business account opened when I closed and I have the paper and now I am with negative number

I went to the holborn office, I requested to be closed, they transfered the money to another personal account in another bank, and they got wrong or something, I didnt receive anything, and after 3 weeks... I received the tipical email, you have the latest statement.. I entered in the app and the money was in negative because they took the commission from every month, I have sent 5 online forms, and no one contacted me. At least I am happy because I requested a paper about the closing, and I left the country definitely , I hope the worst bank where I have deposited my money answers me now , [email protected], Reviewed on: 13th July 2017