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Name: John

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Indifferent service arranged to suit Virgin rather than it's customers.

Dealing with Virgin fells as if it's all too much trouble for them and it's certainly too much trouble for me. Doing it yourself as a very small provider is clearly not effective. Use the app or receive third class service seems to be the Mantra. Latest change is to use Corona Virus as excuse to answer phones 10am to 2pm even when fraud suspected. Card not used much now and when used only due to supplier not taking Amex BA or Swiss Miles & More. Might I suggest the Virgin management check the 24 hour effective pleasant service provided by Amex. Reviewed on: 16th April 2021