Awful experience with HSBC, who have moved all their communications to call centers to save themselves money at the cost of their customers.
I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team.
Had someone panic and shut down my account then accidentally hang up.
Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted.
Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft.
All direct questions get answered with irrelevant information to try to divert away from the question.
I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do.
Reviewed on: 23rd April 2021
