I recently moved to HSBC Premier. I have experienced nothing but problems. These accounts are not Premier they are bolt standard accounts. They have a Premier Elite credit card and the credit limit they have provided is half that provided by my previous bank the HSBC owned First Direct.
When i tried to make a credit payment to the account to make a large purchase this was rejected.
When i called to complain, i was told by a very rude member of staff if i was not happy i should move banks.
If you are looking for a Premium banking service you need to look elsewhere.
Reviewed on: 26th June 2021
Huge mistake moving my account to HSBC Premier. The simplest tasks take an age, constant form filling by post. A letter from HSBC takes 14 days to receive and they attempt to blame Royal Mail. Their chat people are clueless and lie . Avoid
Reviewed on: 8th May 2021
