I’m absolutely disgusted with the service I received from virgin money, i have been with years now and use other products but recently we have tried to purchase a new house and paid £275-£280 for the valuation fee after a few weeks we was told we couldn’t borrow the money due to the house being over valued so we investigated further and found that they didn’t even send an agent out to the property but done it over the internet this is an absolutely shocking as we have now lost are dream house and we have since asked multiple times for them to visit the property as we and the agents believe that the valuation from virgin was over harsh, since the emails they will not go and view the property so we now have to move mortgage lender to get the money, £280 for no effort at all!!? I won’t be ever using virgin money again and will be telling everyone to avoid them at all costs.
Reviewed on: 10th June 2021
