Utterly useless.
For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes.
Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions).
Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved.
Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim?
Reviewed on: 24th June 2021
