High exit fees. Terrible customer service. You'll have to wait for hours to get the information you need. Upon signing up on their website, I purchased motorcycle insurance and nowhere did they ask about a CBT test. Next thing I know, they call me 5 days later. Saying, "Since you don't have a CBT test, and we require that we have to cancel your insurance". Fair enough I said. I didn't realise I have to have that because you don't have it on your website. But you do what you've got to do. So what they did was charge me £97.07. £75 cancellation fee +22.07 for the 5 days my insurance was " active" not only that, I've spent over 3 hours on the phone explaining that it's not fair for them to cancel my insurance because of a misunderstanding on their website and charge me for it. But they said yeah, it is in the terms and conditions, so suck it up.
Reviewed on: 13th July 2021
