It seems Monese ("Fraudese") has problems with their finance and cash flow. Strongly recommend to make a complaint:
- for customers from UK:
https://www.fca.org.uk/firms/claims-management
https://www.financial-ombudsman.org.uk/
https://www.bankofengland.co.uk/contact
- for customer from UE (Monese is registered in Belgium):
https://www.nbb.be/en/financial-oversight/general/report-breach
https://www.fsma.be/en/warnings/companies-operating-unlawfully-in-belgium
https://www.ombudsfin.be/en/individuals/home/
[email protected][email protected][email protected][email protected][email protected][email protected]
Feel free to make complaints and describe your case there.
Monese will be held accountable for its financial frauds!!!
Reviewed on: 22nd November 2021
They block access to app/account without any reasons and explanations. Since 3 weeks no response from this fintech. I contacted:
Uk: The Financial Conduct Authority (FCA)
Belgium: The Financial Services and Markets Authority
Feel free to contact also (to make an complaint):
FPS ( Federal Public Service) of Economy ([email protected])
MONESE LTD should not continue any business activities as a fraud company!
Reviewed on: 20th July 2021
Reply from
Hi Tomasz - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account
Response date: 21st July 2021