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Name: Andrew Lawrie

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Room for improvement

Was on hold for 2 hours but everyone I spoke to was really sound and helpful, I understand the woes of the worker and when the system is down it is out of their control, however some communication would be good in this instance. Was eventually fast tracked through by Alex who was excellent. Reviewed on: 3rd August 2021

Reply from Hi Mr Lawrie, many thanks for your review. I can see that you were not on hold for two hours but that you were awaiting a call back from us for that time period. Your feedback is greatly appreciated and we will feedback to our team as usually all customers are called back within 20 minutes. We will investigate further. Very pleased to hear that that aside your experience with us was a good one and we look forward to being you broker for many years to come! Response date: 4th August 2021