JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS COMPANY!!
Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back, fully comp, courtesy car, I made sure I had the lot. Unfortunately I got into an accident a little over 3 months later (March 2015), when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, but seeing as my direct debits were coming out fine I thought all was well...however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even though I had added courtesy car as an extra and I had been paying the extra £25 a month for it!!! They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work EVEN THOUGH 3 MONTHS PRIOR I HAD CHANGED ALLLL OF THAT.
Go Girl literally dropped me and my case without an apology what so ever! The guy who was apparently the manager even laughed at me on the phone when I cried after he told me "you're all alone on this one love". I then had to carry on paying the insurance policy until it ended 5 months later though the vehicle was sat somewhere in bits! A lady on the phone told me that if I didn't debt collectors would be sent to me and they'd even take my belonngings. I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy and acupuncture. I was put into such an emotional turmoil by the situation, luckily through advice from someone in passing 2 weeks after the accident I contacted a company called Accident Exchange, who were professionals (unlike these thieving *insert whatever word/s comes into your mind*)they took my case on. The case lasted 2 years of back and fourth, with Go Girl refusing to intervene or show any support or communication and a total of £78000 in hire cars! Oh I loved driving brand spanking new Mercs, BMWs, Audis, Golfs and Fords. But the stress of having car change overs every 3 months and paranoia of damaging a vehicle that doesn't belong to you definitely heavily outweighed the joys of driving around in fancy cars! All these were charged to the third party. A split second choice of choosing Go Girl on confused.com caused me and my family so much difficulty and stress. Everyday I wished I had gone for a proper company. Unfortunately like every other incompetent and dodgy insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed and again I was laughed at.
Be very weary if you go with this company, do all your homework! Bite the bullet, pay the extra and go with a known legitimate company.
I used a website called reviews.co.uk to post this very same review, only to receive a threatening 4 page letter from a member of staff basically warning me off any further reviews or complaints as they had seen my review, funny how they were fast to make contact and dig up my policy details. Pure bullies!! They said this would be the last time they contacted me regarding this issue...after how many years of not contacting me go girl?? They also cockily attached a leaflet for making complaints via the ombudsman. These guys are so twisted they will basically tell you you the earth is flat no arguement!!
Reviewed on: 7th January 2018
Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back. Unfortunately I got into an accident a little over a year ago march 2015, when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even thought I had added courtesy car as an extra and I had been paying for it. They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work even though I had informed them that I was working.
Go Girl literally dropped me and my case without an apology what so ever! I had to carry on paying the insurance policy until it ended 5 months later! I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy. I was put into such an emotional turmoil by the situation, I ended up seeking help from a different company who took on the case, the case lasted a year and a month of back and fourth and a total of £78000 in hire cars! These were charged to the third party. Looking back at it the claim was difficult and unfortunately like every other incompetent insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed. I will most definitely be taking this higher now that my case is over!
Be very weary if you go with this company, do all your homework! If anything I would paying the extra and go with a known legitimate company.
Reviewed on: 5th April 2016
