A Premier and multiple business accounts holder. HSBC has really shown how little they care about their customers. Its staff have no idea what they are doing, and rather than help, they put you on hold and then 'accidentally' cut you off.
With millions about to hit an account, the person handling the account could not be found and a reply from their HSBC email simply said they are no longer handling the account - no forwarding contact or number to call. Their practices have literally cost me money and customers.
As of next week, I am moving all of my business, savings and mortgages, to another bank.
How HSBC continue to trade is amazing to me.
I am in no way embellishing, they are awful to work with; and not cheap.
Adam
Reviewed on: 6th August 2021
