After 3 weeks of trying to cancel my insurance I got through to new policies department again after 20 minutes. Every other department cuts you off!!! You can’t cancel on the online portal so I cancelled my DDS knowing they would eventually send me a letter. When I got through they told me it was a £50 cancellation charge so I had to pay this, albeit only had 1 month left on the policy at £42 left to pay. As told I need to pay or it will be registered on my credit file!!!I this I paid under duress and asked for a receipt for my payment and was put on hold to check!! If this could be done!!! was then left on hold for 20 minutes so I then hung up as it was clear they had left it on hold indefinitely. I am absolutely appalled at the service and would not recommend this company.
Reviewed on: 10th August 2021
