I had Travel Pack added to my current account about 3 years ago. I pay by monthly direct debit. However when I wanted to make a claim for a coronavirus related cancellation, I realised that I had no policy documents. Apparently, Barclays don’t do policy numbers, etc. I was directed to Aviva as their insurance provider. Aviva prerecorded messages encourage you to use their website which i tried unsuccessful. So back in the telephone queue to speak to person. 15 minutes later I am connected and the Aviva man tells me that know nothing about me (tried the usual postcode, date of birth, etc. I protested that Barclays account app shows deduction for Travel Pack, isn’t that enough? However the Aviva people are not allowed any access to account related info. One proposed solution was for me to call Barclays and get them to confirm with Aviva that I have Travel Pack, and for me to stay online while this goes on. Of course we did not succeed as I am already 51 minutes online by the time I get thru to Barclays listening to various prerecorded messages about how much easier it is to use website. At this point the line went dead and I gave up for another day.
Reviewed on: 18th August 2021
