I've had problems with several banks, just everyday stuff seems to be hard with them. No such problems with Yorkshire Bank, everyday stuff isn't even noticeable it's so smooth, and the few times I have had problems they have been superb, gone out of their way to help me resolve my issues and offered good advice to avoid them in the future. Staff are excellent. Very happy with my bank. I'm 60 and that is the first time I've ever said that.
Reviewed on: 13th November 2018
I have very little personal contact with Yorkshire bank, I've never had any problems to resolve apart from once when my debit card was destroyed and I needed a new one, I went and talked to a lovely lady who went out of her way to get me my new card faster than they usually promise. On the phone when asked for help with their app they were just as helpful. Overall a pleasant experience dealing with their people every time.
Reviewed on: 11th November 2017
A Wonga loan is reliable and fast, I find it faster than depositing money when I am at risk of going overdrawn, and much cheaper than missing a direct debit or fees for going overdrawn. Fast, reliable, flexible as you can do it anywhere.
Reviewed on: 26th April 2016
I've been with several banks and always felt they were doing me a favour letting them keep my money from me. Any problems were a struggle. None of that has been true with Yorkshire, I've had problems like losing ATM/debit cards at times where it was very inconvenient and despite them saying a new one would take a week, it's taken a couple of days each time now. The problems I was going to have due to lack of a card I didn't even have to ask about, the staff were on it telling me before I asked. There have been a couple of times that I went overdrawn accidentally for a day or so, always the other banks leapt on this and sent me letters and charges were pretty savage for this, YB sent me a letter, no charge, no problems at all.
I just realized writing this that apart from the great service there's another thing I like. Something missing that irritated me with other banks. Sales, they don't push you into buying anything at all, not once.
I'd recommend Yorkshire Bank to anyone.
Reviewed on: 31st December 2015
