Despite a relatively straightforward application and approval process, now we have the mortgage, customer services fail to pick up the phone every time we call. I requested they change the bank account they take our payments from, completed on the phone, then continued to come out of the wrong account. Another hour today spent trying to get through to them on the phone and still on hold. When we come to remortgage, we won't be sticking with HSBC.
Reviewed on: 6th September 2021
