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Name: Christina

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Never in a million years - this bank is stuck in the 1980s

You want to pay a bill, you set up the beneficiary using your "token" which BTW is so inconvenient to carry around a small calculator!!! then you're told you need to wait 24 hours as a cooling off period to pay the beneficiary! Yet I've used their secure token? Their app is even worse - you cannot make a transfer from a current to a deposit account. I moved from Natwest as there was a cash incentive. I really really wish I hadn't. It's 2021 seriously no facial recognition, their website is a screen scraped version of an old mainframe system it's dire. I've been with them for almost 10 months I'm done, I'm moving to a more forward thinking bank that actually has a website and app that doesn't take forever to make a simple payment, and one that doesn't make you carry around a calculator style pocket token! Sorry this is a rant but my goodness it's the most dated and awful website I've used in years! I HATE THIS BANK HATE HATE HATE Reviewed on: 12th September 2021