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Name: Aimee

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The worst

Well what a poor company, wouldn’t even give the 1 star they say they are going to pay you, but still waiting for money months later , ring them and get told they will email back with what’s going on but they never do! no one knows what they are doing .. they can’t even send an email when they say they are going to so frustrating it’s like speaking to a brick wall !!! Nearly every day this week I’ve called but it falls on deaf ears ! edit: you obviously haven't looked into my claim properly, as then you would know I'm still waiting for money i am owed as stated in an email sent to me in august stating it would be paid in 21 days ! (still waiting over a month later).. when there's someone that knows what is going on then it would be good if you could let me know thankyou. Reviewed on: 24th September 2021

Reply from Hello Aimee, thank you for your review. I have looked into your claims and can see that you benefitted from the four weeks' free WalkawayCover and your first claim was settled against this free amount granted as part of this policy and paid into your account in June. I can also see your second claim was under the excess limit on a different policy, so we could not process a payment for that. If you'd like to discuss this further, please contact us via [email protected]. We hope your pet is now well again? Response date: 28th September 2021