After a very lengthy application process (I'm self-employed) where they looked into all my company accounts, my income, my wife income etc they offered us a binding offer.
Days before we were due to exchange they withdrew the offer without letting us know (Our solicitor told us).
When questioned why, they told me we don't need to let you know why.
After complaining they sent a cheque the next day. Not happy with this as I wanted to know why as getting a mortgage as self-employed is very hard. Having a reason why they withdrew would help us get another mortgage. Raised the complaint with FOS and got 3x what they offered in the first place.
However, the distress caused awful. My wife was crying for days as we looked for a new mortgage, thinking we were going to lose our dream home.
Accord in effect broke their contract and their offers, even binding offers are not worth anything.
If you have an offer from them, make sure to have a backup as well. Also check their other reviews. Remember you could be using this company for the whole length of your mortgage.
Reviewed on: 7th October 2021
