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Name: KM

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Unauthorised illegal third party acess plus out of their way to cause probs

The bank staff worse than useless and rascists. They even kept sending letters saying we owed money when we did not as £1 or £2? When we went to the bank to sort it out (as they forced us)they refused and v rude, then sending more letters lies that we ‘owed’ money to try antagonise and try to get us tong onto their bank-the first time they did that and forced us to go visit Newcastle 2 or 3 yrs ago they refunded-subsequently they send more letter lying we owed £1 -£2 refused refunds(would affect credit rating !) We don’t even use that account for years / we even tried to close said account but they refused?! other issues also they were allowing UNAUTHORISED and ILLEGAL acess to account by a third party Other issues ongoing with Nationwide also antagonistic abusive staff -recently after not using account for years request for card but they said fine many times but don’t send it, they’re disgusting and waste of time, hours on phone, also waste of time-their racial harassment- we closing down this account now - we want to close it abs have tried to previously, so they have to close it-not up to them to them to keep it open to harass / abuse us with Reviewed on: 29th October 2021