Was passed on to Autonet by AA, when AA stopped doing vans. After ringing regarding an accident claim, Autonet passed me on to Allianz (another I won't use), Allianz passed me to Autonet, who passed me to either AA or back to Allianz, this went on for a day! on the phone, Autonet calls being premium rate.. Autonet couldn't find that I had no claims protection and legal protection, passing me back to AA, who said, 'we no longer do vans, ask Autonet', who then passed me back to Allianz, who said, 'That's not part of our cover, Autonet deals with that side', Eventually Autonet said, we think you are covered for legal protection but not sure who with, eventually giving me a number to call, which was answered by an irate private householder who kept receiving those calls. At one point, Autonet person transferred me to a department that didn't exist, it was just the reception number, they knew nothing of it. Between Autonet and Allanz, they stitched me up by claiming they had a pic of the other vehicle stopped on the verge, as having attempted to avoid the accident (I had driven onto the verge), a picture I HAD TAKEN, and kindly sent to the other driver too, just of the damage (not the accident scene), and AFTER we had parted the cars and I had suggested she drive onto the grass so other vehicles could pass. I gave up bothering with it all. Months later, I sent email to Allianz and Autonet to see what the result was, regarding no claims, and being able to claim my no claim excess costs off the other insurer. They said, 'this has all been resolved', and sent a misdated copy of their 'apparent' letter to me (which I'd never seen before), later sending another copy with a different date. Ridiculous.
Reviewed on: 30th October 2021
