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Name: Jolyon Winstone

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Incompetent, slow, "understaffed" bank that is more of an excuse generator

Setting up a new business account with them is next to impossible. Beyond all the usual credit checks etc (and being unable to cope with someone who does not possess photo ID) they require a combination of documents a new business don't have. They want you to provide: existing bank account showing trading, a lease, a supplier invoice etc. Which part of NEW BUSINESS do they not understand. If you're an Etsy shop or a maybe breaking into freelancing you might have these, but an actually NEW business? Utterly inept Reviewed on: 4th November 2021