I always rated the service very highly. I broke my ankle and had to cancel my holiday. No one has been in touch for 6 weeks regarding my claim. I have been on hold for 50 minutes on 3 different occasions and it's like they expect you to hang up. Still no idea if my claim is being processed. I am so anxious about this now - not only was our holiday ruined and I am still recovering, but now I have this battle on my hands. What is the point of a Platinum account when you get no service.
Reviewed on: 12th November 2021
