The banking platform is stuck in the stone age! It's so badly designed and complicated to use. Want to pay someone new right now? Well, you can't, you have to wait for the 'cooling-off period' to finish. Which depending on what day of the week it is could be between 2-24 hours! Want to pay yourself or someone on a weekend? Nope, can't do that either. The platform logs you out within minutes of no activity, taking security to an annoying new level. You have to use a physical 'token' to access your account as their new banking app doesn't have this feature. Which other banks have had for many many years!
Everything is so overcomplicated and fiddly and has no user experience whatsoever. It makes the most simple tasks complicated. I am switching to Barclays business banking next week!
Reviewed on: 7th December 2021
