I have held a home insurance policy with Direct Line for many, many years. I have found them, on the whole, quite unhelpful by telephone and the Direct Line Legal team help which is covered by my policy have been working on a simple claim for me for six years with no end in sight. I would love to change providers, but am unfortunately locked in until the legal case ends.
Reviewed on: 22nd August 2023
A very trustworthy bank, where I hold several accounts of different types. The main issue of late is the lack of access via the app, which always seems to be crashing or undergoing maintenance. The website is not much better for access and fails to work on Firefox browsers. However, I feel my money is safe in their hands and transfers are the easiest to and from Lloyds by far.
Reviewed on: 7th June 2023
I switched savings to Chip following their great interest rates and have already experienced an increase in interest since applying, which is great. My main issues with the account are that interest is not paid at the beginning of the month, in line with all other banks and that it takes until the fourth working day of the month to receive a bank statement. I also do not necessarily believe their competition account is in line with Premium Bonds as promised. However, for such good interest rates on savings, I am overall happy.
Reviewed on: 7th June 2023
I switched my savings to Kroo when high street banks were unable to deliver a satisfactory interest rate. So far, I have found them easy to deal with and quick. I appreciate the monthly notifications for interest.
Reviewed on: 7th June 2023
A good interest rate for a new ISA, however, this was not forthcoming from the bank despite having been a Barclays customer for 15+ years. Switching my ISA wasn't the easiest experience as Barclays held incorrect information regarding my name and address which had not been flagged prior - despite also operating business banking with them. Barclays were overall reluctant to accept blame.
Reviewed on: 7th June 2023
Really great app for banking, I find this the easiest to use of the main banks that I use. HSBC have been very easy to set up with and I feel particularly safe using their app. The application for the account flagged issues with my information with another main bank, which I had not even realised, and was particularly helpful for monitoring my safety.
Reviewed on: 7th June 2023
Incredibly helpful at resolving problems and entirely fuss free. Paypal are very up front in their terms and conditions and very east to contact in case of problems. The customer service is truly fantastic.
Reviewed on: 7th June 2023
