Over promise. Under deliver. Cheap but not necessarily cheaper than competitors. Headline costs are not the real costs. Poor customer service
Reviewed on: 12th April 2024
Easier to get a GP appointment on the day then a quick response from ”customer service”. It is not *free* if you want more than the min tier plus not £ stocks. The lowest tier doesn’t give you access to all of the sp500 rather something they have concocted. Do your sums carefully and you might see that the at first sight low costs are not so low in your case. I am in the process of moving to other brokers. Oh and if you have US (or other non FTSE ) stocks you can’t transfer them out or in.
Reviewed on: 31st January 2023
There is a gap between their claimed ethos and practice. They have been unresponsive to shareholders and forum users. They made people subscribing for their R7 to do this through Crowdcube which potentially cause subscribers to lose money through new middleman fees.
Their reporting capabilities are very very poor - if have a lot of book keeping to do if you use this service. There are many other niggles so I don‘t encourage people to move from quality brokers such as Intetactive Investor just yet
Reviewed on: 1st February 2022
To be fair to HL their service tends to be good. You can call them and speak to them. But I have from time to time been given wrong information when I have messaged them.
If they cut their forex charges for international shares they would be better value for money. I won‘t use their international dealing until they do this.
Reviewed on: 24th January 2022
