Charged for change of address, change of reg number and then, when I sold my car, wanted to charge for change of vehicle. I was told that the current underwriter didn’t quote for my new model! So, of course, there was an admin fee to change the vehicle. As a result I insured my new car with the insurer who had provided the drive away cover (who also quoted a cheaper price) . I cancelled the M&S policy and, guess what, was charged TWICE for the cancellation- once the M&S ‘admin’ fee and once the underwriters ‘admin’ fee. In all I paid £100 in admin fees on top of my policy.
Reviewed on: 29th January 2022
