I have been experiencing some irregular charges on my virgin credit card. I was charged over £335 by DD including interest between 5th January and 6th February 2022. Just within one month!!! My balance is about £4500. I thought at least the balance should be decreasing and so I’ve been trying to reach customer service for the past two days for a better explanation. I was on the phone for almost an hour and it abruptly ended. When I try to call again, I was told that they were closed now and were only available between 8am to 6pm!!! It was 18:02 hrs. I was shocked. Now I want to see my balance going down and not shooting up because I’ve not used my card for almost a year. I’m trying to pay off the balance. And the App is not user friendly either.
Reviewed on: 7th February 2022
