The kings of contradiction!
Having been a loyal business customer of Santander for several years, I was unfortunately the victim of a scammer, involving the use of bank transfer to make payment, it is a rather long story, but it involved many calls back and forth to Santander, along with lines such as
"The security team do not wish to speak to you"
"We will call you back later today" (and never did)
"We will call you to tell you the outcome of reclaiming the funds" - They sent a letter instead 3 days later.
After all that, my money was gone.
I have complained several times, and this has fell on deaf ears, constantly - I was even sent a letter by one of their customer service team, inviting a response back from me for any further information, I sent the letter, and had no reply! Not even an acknowledgement, a month later I re-sent the letter, again, no response, no acknowledgement, this is a financial institution ignoring customers.
Their social media team is also full of lip service, say one thing, do another.
The disappointment I have with this bank is an understatement, and I will be looking to move away from Santander as soon as possible.
If anyone of their Representatives ever reads this, make sure you actually do what you say you will do, rather than say one thing and do another, this is peoples lives you are messing with.
Reviewed on: 6th October 2017
